1. Important information & who we are


Purpose of this privacy notice

This privacy notice aims to give you information on how Based On A True Story collects and processes your personal data, including any data you may provide through this website or via any other means (such as over the telephone, by email, Skype or WhatsApp) when you enquire about or purchase travel services, or when you sign up to our newsletter.

This website is not intended for children and the only circumstances in which we collect data relating to children, is where you make a booking of travel services and you have children in your party.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.


Based On A True Story Limited (with registered office Dickhurst House, Rodgate Lane, Haslemere GU27 2EW, company number 10106210) is the controller and responsible for your personal data (collectively referred to as Based On A True Story, “we”, “us” or “our” in this privacy notice).

Contact details

Our full details are:

Full name of legal entity: Based On A True Story Limited
Email address: [email protected]
Postal address: Dickhurst House, Rodgate Lane, Haslemere GU27 2EW
Telephone number: +44 208 875 8004

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

This version was last updated on 1 May 2024 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if any of the details you provide to us should change, during the course of your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.